email unblocking

None of the links on the page you sent me address my issue.  All I can do is call the number shown on the website during business hours.  Could you not have determined that and done a better job of addressing my problem?

 [Edited: "Personal Information"]

dhst please refrain from inputting personally identifiable information on the public facing forum. The reason I recommended contacting this team in particular is they are the team who would be able to determine whether there is some form of back end issue impacting your ability to send emails to comcast addresses in particular. On our end, that is not something I would be able to see or modify if that were to be the case.

You should know that I carefully edited out all personally identifiable information on this public forum, except for that information relating to me, as my email address is necessary to resolve the issue.  I called a customer service rep, who identified herself as "Gea".  I had to read the entire problem description to her, line by line, as she indicated that it was the only way to explain the problem. Too bad neither this forum nor email seemed available.  She did manage to give me an email address to which I could send the detailed problem report.  Attempting to send it from my normal email address failed (supporting my assumption that my normal email address XXXX@dhxxxxxxx.com is being blocked by the Comcast/Xfinity system), but I was able to get to her using a different (Gmail) account.  Her accent and my poor hearing are making the interaction very difficult.  She is in the process of creating a support ticket and sending it to a higher department, if I understand her correctly.  She has generated a ticket: number: [Edited: "Personal Information"], and I am awaiting callback sometime today or tomorrow.

Thank you so much for this information. Let's  take a look at this ticket for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

My next customer service rep was "Card".  I had to email him my detailed description of the case.  He began by suggesting that perhaps some of the comcast.net email addresses were no longer valid.  I estimated the probability all four comcast.net addressees had changed email addresses, and none of the non-comcast.net addressees did.  As a retires statistics teacher, I worked out that as roughly the probability that the sun won't come up tomorrow.  He sort of admitted that this would be unlikely, and suggested that my email address was indeed blacklisted as a probable spammer/scammer by the heuristic (or perhaps now AI) detection system, and that I should try again in a few days.  This did not seem like an appropriate resolution to me.

I sent him this:

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I appreciate that Comcast is trying to protect its customers from spammers and scammers.  I understand how heuristic detection of possible spammers and scammers works.  This heuristic-based approach long preceded modern AI systems.

However, when a sender is identified as a potential bad actor, it is imperative that Comcast/Xfinity send an email to that potential bad actor (in case of possible misidentification) and provide a clear path to resolving the issue.  This has been a nightmare for me.

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I also pointed out that when a corporation induces harm and costs on third parties, they may incur liability.