app234's profile

Visitor

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2 Messages

Monday, October 7th, 2024 3:38 PM

email troubleshooting

Cannot compose an email or reply to an email.

Expert

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29.6K Messages

2 months ago

How are you accessing your email?  Are you using only the webmail interface and a browser?  Or a desktop email client like Thunderbird?  Or a mobile email app on a phone?  Exactly what happens when you try to write an email?

Official Employee

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1.6K Messages

2 months ago

Hello @app234, thank you for reaching out via our Xfinity Community Forums. I’m really sorry to hear that you’re having trouble composing or replying to emails. That sounds frustrating, and I understand how important it is to stay connected through email.

To help you resolve this issue, could you please provide a bit more detail? Are you receiving any error messages when you try to send an email? Additionally, have you recently made any changes to your email settings or device?

 

Your experience matters to us, and I’m here to help you get this sorted out as quickly as possible. Thank you for your patience, and I look forward to your response!

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