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f15skip16
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Thursday, January 15th, 2026 2:20 PM

Email transfer to Yahoo

The recent transfer of my Comcast.net account has resulted in the loss of my archived messages.  These lost messages included electronic tickets for future concerts and plays.  Also, reference material, impossible to replace, has been lost.   They must exist somewhere. Is there any chance of recovery?

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XfinityPaula

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7 hours ago

Hello f15skip16! I'm sorry to read that some emails were lost in the transfer to yahoo. I know how vital those emails are for you, especially with the upcoming events. I am showing that there was a limit with transferring emails with attachments over 25 MB. If that is the reason they were not moved over they should still be available in your Xfinity inbox. If you visit https://connect.xfinity.com are you able to access the Xfinity inbox? 

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@XfinityPaula​

Hello f15skip16! I'm sorry to read that some emails were lost in the transfer to yahoo. I know how vital those emails are for you, especially with the upcoming events. I am showing that there was a limit with transferring emails with attachments over 25 MB. If that is the reason they were not moved over they should still be available in your Xfinity inbox. If you visit https://connect.xfinity.com are you able to access the Xfinity inbox? 

They won't be able to access their inbox because they have already migrated.

@f15skip16 

How long ago did you migrate?  Some people have reported that files and folders have shown up several days after their migration.

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4 hours ago

Concern moved here to the E-mail help section.

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