email to junk folder - why?

user_it523f - I know I'd be wondering that same thing too! Email filters and spam blockers can help keep unwanted emails out of your Comcast email. Spam Filtering places emails designated as spam in a separate Spam folder.

You can check and see if any legitimate email was marked as spam by accident and use the toolbar to mark it Not Spam. Emails marked as Spam and moved to the Spam folder will be deleted automatically after seven days. Turning Spam Filtering off sends all emails directly into your inbox – even those designated as spam. Check out the below link for complete steps to set or edit filters or spam filters — Xfinity Email help. (https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience)