1 Message
email supposedly from Xfinity
I received an email stating that I need to accept new Terms of Service or will lose access to my mailbox (email account). Is this legitimate? If so, how can I do this on your website?
1 Message
I received an email stating that I need to accept new Terms of Service or will lose access to my mailbox (email account). Is this legitimate? If so, how can I do this on your website?
BruceW
Gold Problem Solver
•
26.3K Messages
2 months ago
It is not. Such messages are almost always phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update" our email accounts. This message is an attempt to steal your login and financial information.
If this arrived at a Comcast.net email address, check it with Comcast/Xfinity's Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present in email sent to a non-Comcast.net address, or when you view one of their messages in an email app or program. It's only visible when you view an email in their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
XfinityBillie
Official Employee
•
3.3K Messages
2 months ago
@user_146zwr Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm more than happy to take a look and see if the email is a legitimate email from us. To get started, please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0