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user_q3dhl8
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5 Messages

Monday, November 3rd, 2025 11:29 PM

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email support

I have had a comcast.net email account for over 30 years. I am unable to log into my email account. I am getting a connection time out error. Now I am using an old laptop to access my email, but today it completely kicked me out and I got a message saying it cannot reach the server.

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20 days ago

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XfinityDilary

Official Employee

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2.8K Messages

25 days ago

 

Thanks for posting on our community forums, user_q3dhl8. I'm sorry to hear about your email access, and I would like to help. Are you using our Xfinity Website to access the email or a third-party email client? Have you tried clearing the cache and cookies, using multiple browsers, or using an incognito page to see if that helps? 

 

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user_q3dhl8

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5 Messages

I am using the website, not another app.

25 days ago

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user_q3dhl8

Visitor

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5 Messages

25 days ago

I am using the web, not another app

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XfinityChelseaB

Official Employee

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2.1K Messages

@user_q3dhl8, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

25 days ago

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33K Messages

@user_q3dhl8​ 

Could you answer @XfinityChelsea's questions, please, so here in the public forum we can see what you have tried?

Different browsers?  If so, which ones?

Cleared your cache and cookies, and then signed out, closed down your browser[s], and restarted a new session?

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

25 days ago

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user_q3dhl8

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5 Messages

I've tried everything. Restarted computer, tried three different browsers, incognito. On call with xfinity, they show packet is not received on their end. They feel it might be Windows firewall or other setting on my computer that is preventing transaction.

25 days ago

user_q3dhl8

Visitor

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5 Messages

Issue resolved. My ethernet driver needed to be updated. When searching for updates, it said it was up to date, but I unintalled and then reinstalled and it installed an update. 

20 days ago

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