email storage limit

I have had my email account for about 20 years and have been getting "approaching limit -99% full" emails from Comcast for about 6 months or so. I have literally deleted thousands of emails. I start by removing the largest emails and also old ones that I no longer need. Nevertheless, my storage hasn't changed at all. I am routinely deleting my "Trash" and "Spam" Folders so they are permanently deleted. What else can I possibly do?

Responses

XfinityTony

Official Employee

•

1.2K Messages

1 month ago

@user_4y2uzg
Good evening! How are you accessing your Comcast email address? If you are accessing it via Webmail, I recommend moving important emails into a folder so you can just mass delete what you don't need. Because of the size of the inbox, only so many of the emails are shown at once, even when you use the sort function.

2

0

U

user_4y2uzg

2 Messages

I am accessing it from the internet/webmail. I delete junk daily, multiple times a day. I also have been deleting all of the larger files and older files since I keep getting quota full warnings. No matter how many I delete, it doesn't change my storage amount. It's still at 99% full.

Like

Reply

27 days ago

0

XfinityRay

Official Employee

•

2.4K Messages

Thanks for the steps you have tried to reduce the amount of space being used, user_4y2uzg. Do you have a lot of items in folders that could be using up the space? Have you also cleared your browsing data/cookies on your device to ensure things are fully removed and are not leaving a footprint still?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

25 days ago

0

Latoque

Expert

•

29.6K Messages

26 days ago

@user_4y2uzg

Call Comcast security. Ask them to look at the account and see what the issue might be--------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

0

GeekyMomma

Frequent Visitor

•

6 Messages

4 days ago

I'm also suddenly having this problem. I've had my account around the same length of time. Just curious if you found a resolution.

1

0

Email

user_4y2uzg

email storage limit

Was this helpful?

XfinityTony

user_4y2uzg

XfinityRay

Latoque

GeekyMomma

New to the Community?