U

Visitor

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2 Messages

Friday, May 30th, 2025 2:18 PM

email stopped sending

My email was sending and a few minutes later, I received a message comcast was off line.  I tried 2 other servers with the same result.  I shut down my computer and restarted it. not working.  I changed SMTP which connection doctor said was not working to IMAP which said it was connected. Emails still will not send

Official Employee

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2K Messages

3 days ago

Good morning user_xkhv28

Do you have access to access and check the email via the Xfinity Connect website? 

Visitor

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2 Messages

Yes, I can send through the website but not my computer.  Another SMPT email on my computer does send.

Official Employee

 • 

2K Messages

user_xkhv28 Appreciate the update and details! Are you using Outlook to access your emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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