2 Messages
Email spam is out of control.
I worked with an agent to make sure my spam filter was on a few weeks ago (which it already was), and was given the instructions to forward the source content from spam emails I receive to your "abuse" email address. I've been doing this almost daily for three weeks and the amount of spam emails I am getting is worse than ever. The spam filter does nothing. What am I supposed to do?
XfinityChristy
Official Employee
•
1.5K Messages
3 months ago
Hello, thank you for reaching out via our Xfinity Community Forums. If you have been forwarding the source content of spam emails to the "abuse" email address as instructed by the agent, but the spam filter is not working, and you are still receiving a high amount of spam emails, there are a few steps you can take. First, check the settings under "Spam Filtering" to ensure that the option to automatically move spam messages to the Spam folder is enabled. Next, verify if email forwarding is enabled under the "Email Preference" tab and make sure there are no unknown email addresses listed in the "Forward all emails to..." box. If these settings are correct, and you are still experiencing issues, you may need to escalate the problem to the CSA (Customer Security Assurance) team. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.
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