email spam filter not working

Hello Shawn, accessing email via desktop, iphone and ipad. Using Microsoft Edge and Windows 10. cleared cache and cookies on desktop at your suggestion. 3 spam, only one went to spam folder. Will check back over night as usually get about 20 spam then. Thank you for working with me.

@user_0240i2 Thanks for the update. We'll follow up with you tomorrow to see how things went.

Hello Linda and Shawn, 9 new spam in inbox, 3 in spam; slow night for spam. Clearing cache and cookies does not appear to have had much effect. Does the Xfinity spam filter work? Is there any way to fix it?

Hello Again, I do not understand who you or the status of my problem that the Xfinity spam filter does not work. Has my problem been abandoned by Xfinity?

@user_0240i2

Thank you this link has great information https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience on the settings for the spam filters and also an option for the e-mail safe list & how to set up email filter.

You may also want to go into some of those emails that you're getting that are spam and make sure you hit the unsubscribe link, that can also help ensure you're not getting spam emails from certain websites or companies

Orlando, The safe list is not the address book. To use the safe list, I have to duplicate the address book. You are also saying the spam filter does not work if I am supposed to manually unsubscribe each one. I have the spam filter set to automatically send spam to the spam folder. It is not working. Is there anyone at Xfinity who knows how to fix this?

@user_0240i2

That's strange the spam filters do sort out a lot of spam e-mail but I've noticed on my account too there are things I may have went to that I didn't know I was going to and all of a sudden I get emails from them so in certain emails that are not showing up in my spam e-mail I go into those emails to make sure I'm not subscribed to their website or their business by clicking unsubscribe