Email Sort Option Disappeared

I just sorted my email by Sender so I can easily move a bunch of emails to a folder, and now I want to revert to sort by date. However, my sort function is gone and replaced by "View." Where is my Sort menu?

Responses

CCAnna

Problem Solver

•

874 Messages

3 years ago

Welcome to Xfinity Forums @Alan_T0235. Thank you for taking the time to reach out to us. I understand wanting to organize your email. Nothing is worse than spending a lot of time looking for an important email and hoping you didn't lose it. I am sure we will get to the bottom of this.

First, I just want to confirm you are using your Comcast email and not a third party provider such as Outlook or Gmail. What email are you using and what browser/device do you view your email on?

Secondly, do you have one email clicked open. If you have an email open on the upper right side you will see "view". This will give you the different options to view that specific email (horizontal, vertical, landscape). In order to use the "Sort" function you will want to unclick any specific email that might be open.

Lastly, I recommend clearing your cache and cookies on the browser you are using.

Take a look at this document https://comca.st/3C8jrOL. I absolutely love this support article because it clearly describes each tool bar function.

If you are still needing assistance our team will be on standby to help. Thanks for being a loyal Comcast customer!

1

0

Dsarts

Visitor

•

1 Message

@XfinityAnna When I log into email at Xfinity.com from my iPhone 13 Pro using the Safari or Chrome browser, I do not see a sort option. At the top, I only see “< Folders”, “Inbox”, and “Edit”. On my iPad Pro at the top, I see “sort” with a pull down that allows me to choose. Why can’t I see this on my iPhone?

3 years ago

0

U

user_9c7094

Visitor

•

1 Message

3 years ago

I want to sort my inbox from oldest to newest back and forth. Where is the Sort command ?

1

0

Again

Expert

•

31.4K Messages

@user_9c7094 Are you using Xfinity Connect webmail or a third party email program? Are you using a computer or some other device?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

kaward01

Visitor

•

1 Message

3 years ago

very frustrating not to be able to sort my xfinity email in the last month...Plus some emails are not reaching me but pop up after the event is over...think I will have to use gmail

1

CCJoshua1

Problem Solver

•

567 Messages

Thanks for letting us know about the missing sort option, and the missing emails. Are you using our Connect webmail, or a third party program?

I no longer work for Comcast.

3 years ago

0

Email

Alan_T0235

Email Sort Option Disappeared

CCAnna

Dsarts

user_9c7094

Again

kaward01

CCJoshua1

New to the Community?