email sometimes, just deosnt work

either on outlook on my computer, which is a mess to sign into sometimes, or on my phone, i have acess to the account and the email, but many many time ive just had things.. not show up in my inbox, when i went to school for fire academy at the begining of last year, to recievce any of the files and documents they sent i had to have sent over to my gmail since they never recieved, and starting my job this year a similar issue, until there was text back and fourth and the system recognised that it was important i guess, but most of that had to be done using my personal number to communcate with HR since comcast refused to recieve half of what was sent

If you check your email using our own email server connect.xfinity.com, are all your emails there and functional?

I've checked using that one, and similarly, no, I'm waiting on a password reset email from Steam, for example. I've received things from Steam on there in the past, and for something like that, at most, it will take 10-20 minutes to receive. It's been 2 hours, and I have yet to get the email, so by the time it arrives, the code will already have expired. Within the same timeframe, I have received multiple spam emails as well. I know Steam is not blocked or otherwise, since I receive offers and such from them regularly, but an important email is just not being received

So even when logging into your inbox directly via Xfinity and not Outlook you're still seeing a delay in email retrieval?

correct, or not receiving at all, I don't have the senders blocked or sent to junk or anything