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user_afb526
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5 Messages

Monday, July 24th, 2023 2:38 PM

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Email sign in redirecting to home page

I keep getting redirected to the home page when I try to sign into my Comcast email account. Email and password are correct.

Question

 • 

Updated 

2 years ago

1.5K

5

Again

Expert

 • 

31.4K Messages

2 years ago

@user_afb526 

I keep getting redirected to the home page when I try to sign into my Comcast email account. Email and password are correct.

Are you able to get there using https://connect.xfinity.com/appsuite/ ?

5

0

PrincetonBooks

2 Messages

@Again​ I have the same issue. It redirects me to https://www.xfinity.com/hub/?cid=cust. Even clicking on your link goes to the same page.

2 years ago

user_afb526

5 Messages

@Again​ No, I get redirected back to the dashboard.

2 years ago

XfinityEricB

Official Employee

 • 

2.1K Messages

Hey @PrincetonBooks. Did any of Again's suggestions work for you, or are you still having issues we need to assist you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

PrincetonBooks

2 Messages

@XfinityEricB​ Unfortunately not. I have cleared the cache and cookies and also tried two additional browsers. When i click on check email it says "Welcome to Xfinity Connect. We are loading your email." and then it redirects me to the dashboard.

2 years ago

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for trying to resolve this issue with those steps @PrincetonBooks! Are you accessing the website on a mobile device such as a smartphone or tablet or are you using a laptop/computer?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

 • 

31.4K Messages

2 years ago

@PrincetonBooks @user_afb526 

Have you cleared your cache and cookies?

3

0

user_afb526

5 Messages

@Again​ Yes I have done this and still experience the same result.

2 years ago

Again

Expert

 • 

31.4K Messages

@user_afb526​ @PrincetonBooks 

Tried a different browser?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_afb526

5 Messages

@Again​ Yes I have tried a different browser.

2 years ago

tgfantz

Visitor

 • 

2 Messages

2 years ago

Same problem here. I have not use my Comcast email in a long time but now I need to access it to get an email sent from Xfinity/Comcast

MacOS, Chrome & Safari, cleared cache/cookies etc, hardwired

Windows 11, Chrome, cleared cache/cookies etc, hardwired

IOS16.5.1 Chrome & Safari, Comcast Wifi or AT&T cellular

Internet is wired Comcast residential. No VPNs

I login to my account successfully, but when I select "Check Email" under account, I get 2 seconds of "Welcome to Xfinity. We are now loading your email" and am redirected to the Discovery Hub / App store home page. There is also a little not at the top stating "Looking for email? You can now check your Comcast email by selecting your account icon in the navigation menu or using this link."  When I click on that link the cycle repeats itself.

I never get any indication that my user/pswd is incorrect and I can access the rest of my account, billing etc.

Same results regardless of OS, browser.

1

Again

Expert

 • 

31.4K Messages

@tgfantz​ 

You say you haven't used your email in a long time.  How long is a long time?  And, are you still a Comcast customer?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_afb526

5 Messages

2 years ago

Still experiencing this issue and have tried all of the steps suggested above.

1

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_afb526, Please send us a DM with your name and full address, so that we can take a closer look and run through some troubleshooting steps with you. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

tgfantz

Visitor

 • 

2 Messages

2 years ago

My resolution was when an Xfinity rep deleted and then recreated my email account, then it started working.

try emailing yourself from another account. I got a “Not our user” bounce before they deleted/recreated to account.

2

user_fcbd7e

3 Messages

@tgfantz​

same here just now. 550: 5.1.1 Not our Customer

Did you lose your emails when they deleted your account?

2 years ago

0

user_fcbd7e

3 Messages

@user_fcbd7e​ 

And I'm using the Not Their User account to post this! 

2 years ago

0

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