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4 Messages

Monday, May 9th, 2022 7:20 PM

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Email showing as comcast.com rather than comcast.net

I know someone whose email ends with comcast.net.  Sometimes when he emails me, I hit reply and the message bounces back.  Then I realize he emailed me from his email address EXCEPT it ends with .com rather than .net.  Why does this happen??

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3 years ago

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XfinityNico

Official Employee

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553 Messages

3 years ago

Hello @tutorrific, thanks for reaching out for help on our forums! We definitely recommend contacting our Customer Security Assurance Team in order to make sure this is a valid email address or a security concern. Here is the number to reach them 1-888-565-4329. 

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tutorrific

Visitor

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@XfinityNico​ LOL it's definitely a valid email address, because first I emailed him at his .net address, and when he replied to me, it suddenly showed up as .com  and I couldn't reply to that.  And I know it was the real person I was emailing with.  So weird.

3 years ago

0

XfinityThomasD

Official Employee

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1.2K Messages

That does seem pretty weird. Are you able to edit the email address to .net and see if they receive your reply that way? Just as a quick work around to see if you are able to reply at all.

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3 years ago

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tutorrific

Visitor

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4 Messages

Yes, that's what I do every time now!  Just with this one person!  It works when I correct his email.

3 years ago

0

XfinityNico

Official Employee

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553 Messages

We're happy to hear that one of our forum users was able to help identify the issue with the email. Never hesitate to create another public post for any of your future account and service needs!

3 years ago

0

BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

... it ends with .com rather than .net.  Why does this happen??

Most likely the sender has an email program, app, or device that is misconfigured and indicating that the "From:" address is ".com" when it should be ".net".

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tutorrific

Visitor

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4 Messages

@BruceW​ Oh that makes sense.  Thank you!

3 years ago

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