apolonsky's profile

Regular Visitor

 • 

2 Messages

Saturday, April 20th, 2024 11:40 AM

Closed

Email settings not saving

I'm trying to set up auto-forwarding, but every time I check the box to Enable email forwarding and enter an email address it doesn't save. Refreshing blanks out all the check/text boxes, and switching to a different setting and switching back blanks them out too. Is there any fix for this?

Expert

 • 

107K Messages

7 months ago

The concern is not "Community Knowledge Base" related..................................... Topic moved here to the proper help section for assistance. 

Visitor

 • 

1 Message

7 months ago

Can someone answer this question "I'm trying to set up auto-forwarding, but every time I check the box to Enable email forwarding and enter an email address it doesn't save. Refreshing blanks out all the check/text boxes, and switching to a different setting and switching back blanks them out too. Is there any fix for this?"

Official Employee

 • 

1.7K Messages

 

ccmyemail Is this still being a problem for you? We would be happy to help in any way we can if you are still having trouble. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

7 months ago

Having the same issue since 4/18

Official Employee

 • 

1.4K Messages

7 months ago

 

apolonsky, Thank you for reaching out to Xfinity Support. Here are the steps for auto-forwarding email. If you are still having trouble, let us know and we can run through some troubleshooting steps with you. 
1. Sign in to Xfinity Email using your Xfinity ID and password.
2. Click the Settings icon in the upper-right corner of the page and select Email Settings.
3. On the left menu, under Mail, select Auto Forward.
4. Put a check mark in the Enable email forwarding box.
Type the email address where you’d like your email forwarded.
If you’d like to keep a copy of the email in your Xfinity Email account, also check the box for Save
a copy of forwarded mails.

 

3 Messages

Hello! I am experiencing the same as the original poster of this thread and still continue to be unsuccessful at the auto forward setting being saved, unfortunately. Any assistance you can provide is greatly appreciated!

Gold Problem Solver

 • 

26K Messages

7 months ago

@XfinityAngie wrote: "... Here are the steps for auto-forwarding email ..."

You don't seem to understand. Your Auto Forward instructions don't work because AppSuite just throws away the checkbox selection and the forwarding address. Auto Reply is doing this as well. Open-Xchange AppSuite webmail is broken.

ETA: @9:30PM EDT, these seem to be working again.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

3 Messages

Thank you for your reply to her! It may have expedited resolving the issue! Settings seem to be saving, at least for now!

2 Messages

2 months ago

We are having the same issue. There is no "Save" or other means of saving our changes. Once we navigate away and come back, the settings revert.

Gold Problem Solver

 • 

26K Messages

2 months ago

Auto Forward and Auto Reply do indeed seem to be broken -- again.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

2 Messages

Is it possible to have tech support make a change on our behalf? Seems like this issue will not be fixed immediately.

Visitor

 • 

1 Message

2 months ago

SAMW ISSUE - The Safe List just automatically turns itself back on.  There is absolutely NO option to save settings when you exit the page.  Please help. 

forum icon

New to the Community?

Start Here