New Poster
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4 Messages
Email service complaint
Xfinity what is being done about attachments not being able to be downloaded on “Comcast.net”. That is my mail server and gateway into the net. I have used Comcast.net for years under [Edited: "Personal Information"] and have no trouble receiving attachments until now. Could you provide a solution to this problem. [Edited: "Personal Information"] Thank you Greg
XfinitySean
Official Employee
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297 Messages
10 days ago
Thanks for taking the time to post on our community forums, gmsa18. I'm sorry you're unable to download your attachments. There's a known issue involving customers not being able to view attachments with downloading them being a workaround for the problem. Are you attempting to do so directly through the website here, or are you using a third party email client such as Outlook, Apple Mail, or Thunderbird?
(edited)
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EG
Expert
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114.6K Messages
10 days ago
Concern moved here to the E-mail help section.
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