engteachrich's profile

New Poster


5 Messages

Sat, Aug 8, 2020 2:00 PM

Email "server unreachable" message pops up

When I try to send an email (or delete an email) periodically a message pops up on the bottom of my screen "server unreachable" and the mail does not send. Sometimes it takes several attempts to get it to work. This only occurs with my email, not anywhere else.





51 Messages

9 m ago

I am also having problems connecting with the Comcast mail servers, whether I use my dedicated email program or whether I use the Comcast web-mail portal (Xfinity Connect).  My email program often takes a long time successfully completing the handshaking with the Comcast server..  The program displays a "Connecting to the server..." message for many minutes, and then finally the handshaking process completes and typically several messages appear in my email program's In box.  When I try to use the web-browser-based Xfinity Connect, <https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX>, the progress wheel with two arrowheads (to the right of the Compose link) cranks and cranks, with no evident progress.  Eventually, a connection is made, and I can then see any new messages that have arrived at the Comcast mail server.


I encounter similar delays when I try to send messages.


It all seems hit-or-miss.  I have detected no noticeable pattern.


I believe that this started happening two or three days ago.  I have made no changes at this end other than to restart my modem and to restart my computer.  


Restarting my modem has had no noticeable effect (not that I thought that it would).  Restarting my computer likewise has had no discernible effect.


I did see this message about an expired Security Certificate:




I wonder if that has anything to do with it.

New Poster


4 Messages

8 m ago

I had the same issue months ago.  I reported it to Comcast under a support ticket and talked to two different techs, neither of whom were helpful.  After a couple of weeks, it stopped occurring.


About 3 or 4 days ago, it started again - the orange popup at the bottom of the Xfinity Connect page that says SERVER UNREACHABLE.  I'm thinking of calling support under the old ticket number but know it won't get me anywhere.


This only occurs on one of the computers in my house and it is a wired connection so it's not a wi-fi issue.  Hoping someone will see these posts and comment.


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