Email sent out being returned, permanent error, 3 attachments included in the returned email that were not included when I sent the email

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id agC7nZy2dDv2gagCcn6lay; Sat, 02 Apr 2022 16:02:14 +0000
X-CAA-SPAM: N00000
X-Xfinity-VAAS: gggruggvucftvghtrhhoucdtuddrgedvvddrudeikedgleejucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuvehomhgtrghsthdqtfgvshhipdfqfgfvpdfpqffurfetoffkrfenuceurghilhhouhhtmecufedtudenucfpohhtihhfihgtrghtihhonhculddutddttddtmdenucfjughrpeffhffvufggtgesphdttdertddtjeenucfhrhhomhepmhgrihhlvghrqdgurggvmhhonhestghomhgtrghsthdrnhgvthenucggtffrrghtthgvrhhnpefftdetjeeuheefvdfgveefuedutdfhudefffdvheetleeuvdeileegueeuledvgeenucfkphepleeirddutdefrddugeeirdehieenucevlhhushhtvghrufhiiigvpeejnecurfgrrhgrmhephhgvlhhopehrvghsqhhmthgrqdgrudhpqddtjeejgeefjedrshihshdrtghomhgtrghsthdrnhgvthdpihhnvghtpeeliedruddtfedrudegiedrheeipdhnsggprhgtphhtthhopedupdhrtghpthhtoheplhgrkhgvfhhrohhntheisegtohhmtggrshhtrdhnvght
X-Xfinity-VMeta: sc=10000.00;st=bounce
Date: Sat, 02 Apr 2022 16:02:14 +0000
From: mailer-daemon@comcast.net
To:personal info
Subject: Permanent Error
MIME-Version: 1.0
Content-Type: multipart/report; boundary="------------I305M09060309060P_928316489153340"

This is a multi-part message in MIME format.

--------------I305M09060309060P_928316489153340
Content-Type: text/plain; charset=UTF-8;
Content-Transfer-Encoding: 8bit

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed permanently:

* personal info

Reason: Permanent Error

--------------I305M09060309060P_928316489153340
Content-Type: message/delivery-status; charset=UTF-8;
Content-Transfer-Encoding: 8bit

Reporting-MTA: dns; resqmta-a1p-077437.sys.comcast.net [96.103.146.34]
Received-From-MTA: dns; resomta-a1p-076783.sys.comcast.net [96.103.145.231]
Arrival-Date: Sat, 02 Apr 2022 16:02:11 +0000

Final-recipient: rfc822; personal info
Diagnostic-Code: smtp; 550 High probability of spam

Last-attempt-Date: Sat, 02 Apr 2022 16:02:14 +0000

--------------I305M09060309060P_928316489153340
Content-Type: text/rfc822-headers
Content-Transfer-Encoding: 8bit
Content-Disposition: attachment

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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=comcast.net;
s=20190202a; t=1648915331;
bh=HwN8P/Wk1ZFsiybH+jMYZh0DwPCRDgX5fBckIByWTaA=;
h=Received:Received:Date:From:To:Message-ID:Subject:MIME-Version:
Content-Type;
b=GRDjgEXluRa1wYB413Psn5xo5d2+V0Q93viyTPJLTAPS+yWSZx24FoPt0pAILKm9K
B6/9xOnqOX2lBHQUnfgnDq+mzvXEzG8GPJFNA/Ok1+11so032CBzjff4apaefFmamV
mV6NDYKPOza51+/2T+AmdL4bdBPaSRq59B9okTuT8bf0JfPonGKpovbZWftX50DYbI
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bRO3nbw62y9QdGrED5BlaRHXireoi/Gb4DmhSqKkCD0l4dI6JcLwto93MBQ1vhgu0n
7BekrTTEwulfA==
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id agCYnxtFcqMakagCYnP2nm; Sat, 02 Apr 2022 16:02:10 +0000
X-Xfinity-VAAS: gggruggvucftvghtrhhoucdtuddrgedvvddrudeikedgleejucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuvehomhgtrghsthdqtfgvshhipdfqfgfvpdfpqffurfetoffkrfenuceurghilhhouhhtmecufedtudenucesvcftvggtihhpihgvnhhtshculddquddttddmnecujfgurhepfffhvffkufggtgfrkgfoihesrgdtsggsredtjeenucfhrhhomhepuffjgffnnffgjgcumfettfftkffruceolhgrkhgvfhhrohhntheisegtohhmtggrshhtrdhnvghtqeenucggtffrrghtthgvrhhnpeelteeltddtvdejhfduueffleejjeekleffjedvgfeitefhiedvudegieehgfehheenucfkphepleeirdduudehrddvvdehrdejtddpvdeitddumeegtdegmegtledttdemudguvgdtmeekuggrleemugdugegsmedvieduieemsgejlegrnecuvehluhhsthgvrhfuihiivgeptdenucfrrghrrghmpehhvghlohepohigrghpphdqrghsugdqtdekohdrvghmrghilhdrtghomhgtrghsthdrnhgvthdpihhnvghtpeeliedrudduhedrvddvhedrjedtpdhmrghilhhfrhhomheplhgrkhgvfhhrohhntheisegtohhmtggrshhtrdhnvghtpdhnsggprhgtphhtthhopedupdhrtghpthhtohepihhlrghnrgesmhhvfihinhgvshdrtghomh
X-Xfinity-VMeta: sc=-100.00;st=legit
Date: Sat, 2 Apr 2022 12:02:10 -0400 (EDT)
From: personal info
To: personal info
Message-ID: <1309209942.948733.1648915330250@connect.xfinity.com>
Subject: test
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_948732_277157399.1648915330247"
X-Priority: 3
Importance: Normal
X-Mailer: Open-Xchange Mailer v7.10.5-Rev21
X-Originating-IP: 2601:404:c900:1de0:8da9:d14b:2616:b79a
X-Originating-Client: open-xchange-appsuite

--------------I305M09060309060P_928316489153340
Content-Type: message/rfc822
Content-Transfer-Encoding: 8bit
Content-Disposition: attachment

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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=comcast.net;
s=20190202a; t=1648915331;
bh=HwN8P/Wk1ZFsiybH+jMYZh0DwPCRDgX5fBckIByWTaA=;
h=Received:Received:Date:From:To:Message-ID:Subject:MIME-Version:
Content-Type;
b=GRDjgEXluRa1wYB413Psn5xo5d2+V0Q93viyTPJLTAPS+yWSZx24FoPt0pAILKm9K
B6/9xOnqOX2lBHQUnfgnDq+mzvXEzG8GPJFNA/Ok1+11so032CBzjff4apaefFmamV
mV6NDYKPOza51+/2T+AmdL4bdBPaSRq59B9okTuT8bf0JfPonGKpovbZWftX50DYbI
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bRO3nbw62y9QdGrED5BlaRHXireoi/Gb4DmhSqKkCD0l4dI6JcLwto93MBQ1vhgu0n
7BekrTTEwulfA==
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id agCYnxtFcqMakagCYnP2nm; Sat, 02 Apr 2022 16:02:10 +0000
X-Xfinity-VAAS: gggruggvucftvghtrhhoucdtuddrgedvvddrudeikedgleejucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuvehomhgtrghsthdqtfgvshhipdfqfgfvpdfpqffurfetoffkrfenuceurghilhhouhhtmecufedtudenucesvcftvggtihhpihgvnhhtshculddquddttddmnecujfgurhepfffhvffkufggtgfrkgfoihesrgdtsggsredtjeenucfhrhhomhepuffjgffnnffgjgcumfettfftkffruceolhgrkhgvfhhrohhntheisegtohhmtggrshhtrdhnvghtqeenucggtffrrghtthgvrhhnpeelteeltddtvdejhfduueffleejjeekleffjedvgfeitefhiedvudegieehgfehheenucfkphepleeirdduudehrddvvdehrdejtddpvdeitddumeegtdegmegtledttdemudguvgdtmeekuggrleemugdugegsmedvieduieemsgejlegrnecuvehluhhsthgvrhfuihiivgeptdenucfrrghrrghmpehhvghlohepohigrghpphdqrghsugdqtdekohdrvghmrghilhdrtghomhgtrghsthdrnhgvthdpihhnvghtpeeliedrudduhedrvddvhedrjedtpdhmrghilhhfrhhomheplhgrkhgvfhhrohhntheisegtohhmtggrshhtrdhnvghtpdhnsggprhgtphhtthhopedupdhrtghpthhtohepihhlrghnrgesmhhvfihinhgvshdrtghomh
X-Xfinity-VMeta: sc=-100.00;st=legit
Date: Sat, 2 Apr 2022 12:02:10 -0400 (EDT)
From: personal info
To:personal info
Message-ID: <1309209942.948733.1648915330250@connect.xfinity.com>
Subject: test
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_948732_277157399.1648915330247"
X-Priority: 3
Importance: Normal
X-Mailer: Open-Xchange Mailer v7.10.5-Rev21
X-Originating-IP: 2601:404:c900:1de0:8da9:d14b:2616:b79a
X-Originating-Client: open-xchange-appsuite

------=_Part_948732_277157399.1648915330247
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit

------=_Part_948732_277157399.1648915330247
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit

<!doctype html>
<html>
<head>
<meta charset="UTF-8">
</head>
<body>
<div style="font-size:12pt;font-family:helvetica,arial,sans-serif;color:#000000;" class="default-style">
<span id="_mce_caret"><span style="font-family: helvetica; font-size: 12pt;"></span></span>
<br>
</div>
</body>
</html>
------=_Part_948732_277157399.1648915330247--

--------------I305M09060309060P_928316489153340--

Responses

XfinityKassie

Official Employee

•

1.7K Messages

3 years ago

@gabi06 Good afternoon! Thank you for taking the time to reach out to our Community Forums Team. I can see how receiving this return would be a concern. I am happy to get you in the right direction today. Let's take a look at some basics. I have listed out some things below. I look forward to hearing back from you!

-Is this an email address you have sent emails to before?

-Have you tried decreasing the size you are trying to send?

-Are there any other troubleshooting steps you have tried? This way we don't repeat the same steps

gabi06

New Poster

•

6 Messages

@XfinityKassie

Yes I have sent emails to these people, this began a few months ago. I am not sending files when send out the email, just a paragraph or two. The email is returned to me with the attachments. I don't know what to try, waited forever on the phone with Comcast, finally hung up.

Thanks!

3 years ago

CCBrandon1

Problem Solver

•

770 Messages

Thank you for letting us know. Permanent errors indicate when the recipient’s server returns the email to the sending server. This usually applies when the address of one or more recipients is no longer active and therefore can’t receive messages anymore. Are you able to confirm these email address are still active? Also, you may want to let the receivers know this is happening and have them check their settings. You can also find more about this here.

I no longer work for Comcast.

3 years ago

the5collers

Visitor

•

1 Message

3 years ago

Hello,

We are getting this error message as well:

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed permanently:

Reason: Permanent Error

This is happening to anyone I work with who I send emails to everyday. Any help would be appreciated. Thanks!

CCSelena

Problem Solver

•

892 Messages

Hi there @the5collers! I am sorry to see that you are also experiencing the same issues. If you tried the troubleshooting on your own and still have the error. Please send us a DM so we can look into this.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

3 years ago

gabi06

New Poster

•

6 Messages

3 years ago

XfinityKassie, Yes I have sent emails to these people, this began a few months ago. I am not sending files when send out the email, just a paragraph or two. The email is returned to me with the attachments. I don't know what to try, waited forever on the phone with Comcast, finally hung up.

Thanks!

Email

gabi06

Email sent out being returned, permanent error, 3 attachments included in the returned email that were not included when I sent the email

XfinityKassie

gabi06

CCBrandon1

the5collers

CCSelena

gabi06

New to the Community?