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user_432217
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10 Messages

Tuesday, January 2nd, 2024 4:51 PM

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Email sent folder empty

Hello,


This morning, my daughter discovered her comcast.net email sent folder was empty except for a single email she sent this morning. She reset her password in order to access the comcast website directly, with the same result. Other folders seem normal and not missing messages. She did not mass delete all of her emails. 

Please help.

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5 months ago

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user_432217

Visitor

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10 Messages

11 months ago

I should mention that she normally accesses her mail via the Apple Mail app/program.

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XfinityEmilyB

Official Employee

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1.7K Messages

11 months ago

@user_432217 Thank you for reaching out to us here so we can help with your daughter's missing Emails. If she signs into her Email account through our website, is she able to see all her sent Emails?

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user_432217

Visitor

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10 Messages

11 months ago

No. She does not see her older sent mail on the Mail app, or on the xfinity website. She has only messages from yesterday.

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_432217 I appreciate you checking on that for me. Is there anything in her trash folder? You can learn how to recover deleted Emails here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_432217

Visitor

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10 Messages

There is nothing in her trash folder, and nothing available to recover.

11 months ago

0

XfinityPaula

Official Employee

 • 

1.2K Messages

@user_432217 Thank you for trying that and checking to see if there was an option to recover. Since we are unable to locate the emails we will have to create a request with our repair team to have this issue investigated. Please send us your name, service address and the email address in question so we can help out.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_4pnu3q

4 Messages

5 months ago

Please let us know if and how xfinity or Apple resolved. I have the same issue and Xfinity's restore file also included my inbox emails.Thanks

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