Email search will not return emails older than 12/10/2024

Using the search box, no emails are returned that are OLDER than 12/10/2024. I can search using:

A keyword
OR
An email address

Emails that contain the keyword or email address that are NEWER than 12/10/2024 returned. I know emails exist that are older than 120/10/2024 that contain with either the keyword or the email address but they are not returned by the search. I can scroll down and find them.

From reading older forum entries (for example: https://forums.xfinity.com/conversations/email/email-search-not-working-properlu/624d740a667f64453bd02a44) I see my inbox needs to rebuild or reindexed or rescanned.

I have cleared cache, restarted, etc.

This fails on multiple devices, all platforms (Windows, Android, iOS) and multiple browsers (Chrome, Edge, Brave, Opera)

I have called support 3 times and they are unable to resolve this. Tickets IH260532013, IH262522616, IH262584027.

Can you resolve this problem for me? There's nothing I can do on my end.

Responses

XfinityAmandaB

Official Employee

•

2.1K Messages

1 hour ago

user_96s56e Thank you so much for reaching out for help with your emails. Missing an email can for sure be frustrating, and we would be more than happy to help. To be sure, there are no messages at all in your inbox from before 12/10/2024? Have you by chance checked to see if those messages are in your trash? You can check and Recover Deleted Items: If the emails are in the trash, you can recover them using the "Recover Deleted Items" feature.
Right-click on the Trash folder and select "Recover Deleted Items," or click the "More Actions" icon (three lines) next to the trash folder.
Select the messages you want to restore and choose a new folder to move them to.

0

Email

user_96s56e

Email search will not return emails older than 12/10/2024

XfinityAmandaB

New to the Community?