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zecarias
20th Anniversary celebration
1st Topic

Visitor

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3 Messages

Saturday, May 6th, 2023 3:55 PM

Closed

Email Search Not Working

For a long time now searching for any email in the Xfinity inbox has not worked at all. Any attempt to search for an email comes back with "no matching items found", even if the email was just received minutes ago. Is there a way to fix this? @Xfinity Support 

Question

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Updated 

2 years ago

 • Edited

285

3

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Latoque

Expert

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29.6K Messages

2 years ago

What search criteria are you using?  Mine seems to work OK.

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CCChe

Official Employee

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6.9K Messages

2 years ago

Hello @zecarias, I wanted to follow up to see if you were still having issues with your email. We'd be happy to investigate. 

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zecarias

Visitor

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3 Messages

@XfinityChe​ Hello! Yes I still seem to be having this issue with my email. 

2 years ago

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CCStephanieK

Problem Solver

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909 Messages

@zecaria

I'd like to look into getting your email account provisioned to see if this resolves this issue for you.

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

2 years ago

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ryoders

Visitor

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1 Message

2 years ago

I have this same issue.  Please help.

1

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XfinityAngie

Official Employee

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1.8K Messages

@ryoders, Thank you for reaching out to Xfinity Support! I am sorry to hear you are having issues with your email. Look at your email list, and pick out a specific email, then search for a keyword in that email to see if you can pull it up. Let me know the results. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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