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user_a089ab
1st Topic

Visitor

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2 Messages

Friday, March 17th, 2023 9:55 PM

Closed

E-mail search not working through web site

The title says it all.  Before and after search demonstrated below:

Question

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Updated 

2 years ago

296

2

0

CCStephanieK

Problem Solver

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909 Messages

2 years ago

Hello, @user_a089ab! Thank you for coming here to our forums for support with the search feature not working on our webmail. I would love to look into what's happening with this further and get this fixed for you as quickly as possible. To start, can you please confirm the browser you're using? Also, have you attempted this through a different browser or cleared your cache/cookies to see if there are any changes after? 

2

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user_a089ab

Visitor

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2 Messages

@XfinityStephanieK​ 
Fails in Chrome and Edge in the same way, both after clearing cache and cookies.

2 years ago

0

CCStephanieK

Problem Solver

 • 

909 Messages

@user_a089ab  Thank you for confirming the browsers you're using. I would like to get a ticket opened to have this further investigated on the backend. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

2 years ago

0

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