cb804's profile

Frequent Visitor

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18 Messages

Wednesday, April 6th, 2022 11:05 AM

Closed

Email search not working properlu

The email search function is not working properly. When I search for emails, the search results are only for the past few days. No matter how I search - subject, text in email or by sender, the results are only a few days and I know there are many more.  It is very important for me to use the search function. How can I get this issue resolved.

Visitor

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1 Message

8 months ago

Having the same issue  Contacted support with the issue and the said the issue was fixed but its not  This is a business account and need repaired asap 

XfinityJay

Official Employee

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576 Messages

@user_9530d5​ 

 

Hi there! Thanks for making our team aware of this issue. Please create a new post on our Comcast Business Forums. One of our team members can further address this there. Thank you so much. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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7 Messages

5 months ago

email search function is not working. did what everyone did above..it's not a macOS probem, it;s a comcast/xfinity issue that they refuse to fix. can't search in mail. it's npt right. we pay far too uch for them NOT to fix internally these issues. Typical excuses. 

Official Employee

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452 Messages

@LASweet1 - Oh no! It's important to us that you're able to get the most out of your Xfinity email. We can help! What error code or message are you receiving when searching in your inbox using Xfinity Connect

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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7 Messages

they still have not fixed this issue!! Not surprising. Xfinity/comcast say they call you back but they don't. We just get directed to some call center, where they all read some [Edited: "Language"] script..you wait tons of hours..and NOTHING gets done. You even ask for a tech supervisor and they also don't know [Edited: "Language"] they are doing. We still pay our monthly proice and basically stay with very sub standard service..It's disgraceful!!

(edited)

New Poster

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7 Messages

the only search that works is by year..not by subject, email

Official Employee

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690 Messages

Is there a specific error message you receive when attempting to search by anything else besides the date? Have you tried: 

  • Quotations (" ")
    Use quotations around an entire phrase (or group of words) to search for an exact match within your email.
    • For example, if you want to search for the phrase "dinner Friday night," entering it as "dinner Friday night" will return all messages with that exact text.
    • This is particularly useful when searching for a phrase that includes punctuation, as the search engine ignores them. For example, to search for the time "9:30" simply enter "9:30" and you will find all messages with the exact text 9:30.
  • Smart Lookup
    Type what you're searching for in the search box beneath the toolbar and a drop-down list will appear with options to search for that word or phrase in a specific folder or section of your email.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 months ago

Having the exact same issue.  Search function has always worked until approximately two weeks ago. 

Official Employee

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694 Messages

Did the link we provided give you anything to work with or did it not help at all? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

4 months ago

I am having same problem - search results only go back to Aug 31. Have called multiple times and no one is able to help or even understand the issue. The search is very important. How can this be fixed?

Visitor

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2 Messages

@user_8f109f​ why has no one from xfinity responded to me?

XfinityPaula

Official Employee

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431 Messages

Hello @user_8f109f Please forgive our delay. For the trouble with searching emails beyond a few days you can visit this site for tips on searching the inbox and folders. You can also try to clear the cache/cookies/history from your browser and revisit the site and search again. If the steps from the site are not helping and clearing the details does not make a change we can open a request with our repair team. They would be able to troubleshoot further with you and if needed, send the trouble over to our engineering teams. If those steps do not help please send us a direct message with your name and service address and the email address that you are using.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

3 months ago

Email search doesn't work.  I have spoken to technical support twice and they were not able to resolve the issue.  I also cleared the browser/cache/cookies a few times and I am still not able to search emails.  

Official Employee

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923 Messages

Hi, @user_30a5ae. Are you having this issue with searching for all emails or only ones based on specific timeframes? Did they ever open a ticket for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

3 months ago

There is an e-mail on my e-mail page that is interfering with my e-mails. It is [Edited: "Personal Information"]. I do not know where it came from or who put it om computer, but it interferes with my e-mails coming and going..

(edited)

Visitor

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6 Messages

@mondayjr​ That e-mail is interferining with my e-mail in my computer and my phone and I do not know why in 35 minutes you could not find it and remove it from both items.  The other e-mail was removed alot faster than that, maybe I will have to find sombody else for e-mails.

Visitor

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6 Messages

No answer to my reply, then I quess it is GOOD-BY xfinity, since I have paid my last bill with you.

XfinityRaul

Official Employee

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875 Messages

Hello, @mondayjr. I would hate to lose you as a customer over the delayed response and the issues you're experiencing with your email. I would be more than happy to help troubleshoot this email problem you're having. Please know while working with us, we are not instant chat platform. There will be delays in our responses, but I can assure you we will always do our best to reply to you ASAP.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 months ago

I have this same problem.  Called xfinity technical support and they sent me an email that it was fixed.  Obviously, it wasn't.  This isn't hard to address or tell customers how to fix it rather than the responses I've seen below!!!

Visitor

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2 Messages

2 months ago

Comcast email is having trouble finding/searching for emails. I have manually scrolled to the approximate dates to find them. But when I do a search from, nothing comes up, even though I have found it through scrolling. 

Visitor

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2 Messages

@Mr__Ed​  I called comcast tech support, and after about 1.5 hours and multiple individuals on their end, they finally said that there IS a problem, and offered me a modest credit to my account.  They assured me that they were elevating the issue.  I never heard back from xfinity, but within about a week, search was working appropriately again.

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