Email search function cannot find emails in my inbox

I've tried it on my husband's laptop and while he can search his Xfinity inbox successfully for emails, I still cannot. I have the same issue whether I am on Firefox, Chrome or Edge.

Thanks for confirming your troubleshooting steps @pepgrls. Please send our team a direct message with your full name and full address so we can further investigate.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Raf, thank you for responding. I have already done that and so far Xfinity support staff have not been able to figure it out either. I'm sure you communicate with a lot of people, but I think you were one of the people I communicated with by DM (or another Raf). I'm waiting for an update since 1/29/24. Thank you.

Good afternoon @pepgrls, we apologize you are still experiencing this issue and see that you are waiting for an update. This is a known issue that our engineering team has been working on for some time. At this time, we do not have an estimated fix time. We are sorry there are no updates to share at this time. Our repair team has advised use crtl F to use the browser's built-in find feature as a workaround in the meantime. We appreciate you working with us and hope to see the issue fixed in the future.