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crochelle
1st Topic

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2 Messages

Monday, October 3rd, 2022 12:25 AM

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E-Mail Search Bar Not Working

My e-mail search bar has suddenly stopped working properly and says "no results found" for e-mails that are definitely still in my Inbox. It seems to only want to locate e-mails from the past week or so. Anyone have a fix for this? I have seen numerous complaints by others but not clear answer on how to fix. 

Question

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Updated 

2 years ago

885

2

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CCAnna

Problem Solver

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874 Messages

3 years ago

Thank you for reaching out over Xfinity Forums @crochelle. I can't imagine the headache this has caused you. I am not seeing any issue at the moment reported regarding the email search function. That being said, you have reached the right team to get to the bottom of this.

 

Let me start by getting the basics from you, are you using the Xfinity connect web portal or app? Do you use a third party provider to get your email (Outlook, Gmail, Thunderbird)? Have you tried any troubleshooting so far such as clearing cache and cookies or uninstalling/reinstalling the app? Our team will be on standby to continue helping. 

 

This link is a tips and tricks for searching emails within your inbox https://comca.st/3e9rN15.

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crochelle

Visitor

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2 Messages

@XfinityAnna​ Hello Anna. I have seen many posts on the Forum regarding others having this same issue recently. I am accessing my account directly through the Xfinity website and have tried on desktop and mobile devices (not using a third party provider). I have cleared cookies/cache, tried several different browsers, logged in and out, etc. No change. When I use the "search" box in my Comcast e-mail account, it will locate e-mails sent, received, etc within the past month, but will not go further than that. But, I can manually locate these e-mails, just not by using the "search" box. It will say "no results found", while there may be hundreds of e-mails in my account with the keyword I used. It is definitely causing me problems as I cannot access past correspondences I've had with my clients. I would greatly appreciate your help. Thank you. 

3 years ago

0

CCTravis

Problem Solver

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546 Messages

@crochelle, if you attempted the fixes listed at the previously provided link, we can proceed with opening a ticket. Could you please send our team a direct message with your full name and full address? Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

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