M

Visitor

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1 Message

Wed, May 12, 2021 1:30 PM

Email says "sent" but is not being received by recipient

I have two email accounts and same trouble with both.  Emails are saying they have been sent but are not be received by the recipient.  This has been happening for weeks.   Help! 

Responses

Official Employee

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253 Messages

1 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that your emails aren't going through and would love to look into this further with you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page. Can you also include the email address that you are using when sending the emails as well as if it's anyone you send emails to or specific email address that aren't receiving yours.

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