Hi there @user_53itci the IMAP password should be the same password used for your email address. Sounds like you just need to reenter your current password.
Nope , I think it’s my email provider, I have 4 email accounts and with update CenturyLink and Comcast are the ones that failed. Gmail and iCloud accounts are fine.
Thanks for reaching out captaindonm! I know how important those emails are, so I want to help you get access back however I can 👍 If your iPhone prompts for an IMAP password after a software update, it may be due to changes in your email settings. To resolve this, go to Settings, tap Mail, then Accounts. Select your email account and re-enter your IMAP password. If you have switched from POP to IMAP, ensure that your account is correctly configured with the new settings. If issues persist, consider removing the account and adding it again using the IMAP settings. Please try this and let me know how it works!
user_53itci Have you tried removing and then re-adding the Comcast email account(s) to see if the error goes away after rebuilding them?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
After an iPhone update I get the same message to add my password for imap. After adding, the message keeps popping up as I go through my mail. I have cleared out my cache, deleted and added my email. The imap settings are automatic from Comcast. I just add my password. Nothing works. There has to be a solution. Please…. HELP!
user_8b734a are you able to test your credentials by signing into https://www.xfinity.com/email? We want to make sure your Comcast.net email address and password are working.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am very frustrated with comcast because the robot help doesn't understand the problem. I have the same problem as User 8b734a. Nothing works. I get and receive the mail on my tablet and can send but on my iPhone I cannot receive mail. I cannot figure out what settings to use.
I found the solution on an Apple support forum. This is yet another reason I’m done with Comcast. Credit to username morecalbel posted on 9-17-23.
Go to Comcast email on the web, go to settings on the upper right hand corner, click on security, click the box that allows third party apps to access the email account.
The 3rd party box has been checked and this hasn't worked for me. I have done all of the below suggestions...deleted email account and added back in, deleted and reinstalled the mail app, checked all settings, server etc. I can get all my email if I go to the xfinity site directly but I can get it linked to the mail app on my Iphone XS Max
Thank you so much for reaching out and adding your voice to the conversation user_0c36ed. Are you setting this up as an IMAP or POP connection, and are you using Apple Mail or Thunderbird?
The IMAP settings are shown below, but should be all set if you've had mail set up on the device before:
Incoming Mail Server Name: imap.comcast.net Incoming Mail Server Port Number: 993 with SSL ON If the Mail Client lets you select an authentication method, choose STARTTLS. If Needed: 143 with SSL ON Outgoing Mail Server Name: smtp.comcast.net Outgoing Mail Server Port Number: 587 (SMTP) If Needed: 465 (SMTPS) Encryption: TLS (use SSL if TLS isn't shown.) Authentication: Type in your Comcast.net email address
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Anon295807, Hi there! Thanks for reaching out. Since it has been 2 days since you reached out, could you let me know if you're still getting that password required message?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Have you already attempted to delete the account, and then re-add it?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have the same problem with comast email on my iphone. It prompts me to enter the password for the imap account "comcast" I enter it, then get the same message prompting me to enter the impa password.
That's good to hear! Are all of your settings the same as before?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Both my husband and I (different comcast email addresses) can no longer access our email on our Windows 10 in Outlook NOR on our iphones/ipads. We get the error box "Password Incorrect - Enter the password for the IMAP account "#######"
dougefresh Your best bet is going to be to work with our Customer Security Assurance team. They are best equipped to work on an email concern like this.
They can be reached at 1-888-565-4329, from 8:00am - 12:00am Eastern Time, 7 days a week.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good evening @user_1gbgpn, and thank you for letting us know that you are experiencing this issue as well. I'm sorry to hear that you are running into issues accessing your email on your Windows 10 in Outlook or iPhones/iPads. Have you tried resetting your password? What other troubleshooting steps have you attempted?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue here. I have followed all steps listed 3 times including deleting and restoring email account. All settings are correct and double checked.
Same as post by dougefresh that this only appears to happen when connected to WiFi. Does not happen when connected to cellular. I have checked that my router is up to date and restarted it as well.
XfinityDuron
Official Employee
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353 Messages
3 months ago
Hi there @user_53itci the IMAP password should be the same password used for your email address. Sounds like you just need to reenter your current password.
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EG
Expert
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114.6K Messages
3 months ago
Concern moved here to the E-mail help section.
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captaindonm
New Poster
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3 Messages
3 months ago
Same issue, I no longer have email on my iphone or ipad?? Did you get an answer?
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user_8b734a
Visitor
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1 Message
2 months ago
After an iPhone update I get the same message to add my password for imap. After adding, the message keeps popping up as I go through my mail. I have cleared out my cache, deleted and added my email. The imap settings are automatic from Comcast. I just add my password. Nothing works. There has to be a solution. Please…. HELP!
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user_tex78c
Visitor
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1 Message
1 month ago
I found the solution on an Apple support forum. This is yet another reason I’m done with Comcast. Credit to username morecalbel posted on 9-17-23.
Go to Comcast email on the web, go to settings on the upper right hand corner, click on security, click the box that allows third party apps to access the email account.
That fixed it for me anyway.
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user_0c36ed
Visitor
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2 Messages
10 days ago
The 3rd party box has been checked and this hasn't worked for me. I have done all of the below suggestions...deleted email account and added back in, deleted and reinstalled the mail app, checked all settings, server etc. I can get all my email if I go to the xfinity site directly but I can get it linked to the mail app on my Iphone XS Max
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user_JB114
New Poster
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4 Messages
7 days ago
same problem here. But I can send and receive email from my iphone, yet the popup keeps coming
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user_JB114
New Poster
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4 Messages
7 days ago
settings should still be IMAP on incoming mail server and SMTP on outgoing, right?
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dougefresh
New Poster
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4 Messages
7 days ago
I have the same problem with comast email on my iphone. It prompts me to enter the password for the imap account "comcast" I enter it, then get the same message prompting me to enter the impa password.
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user_0c36ed
Visitor
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2 Messages
7 days ago
The problem seems to have stopped. Not sure why as I had stopped trying to correct
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user_1gbgpn
Visitor
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1 Message
7 days ago
Both my husband and I (different comcast email addresses) can no longer access our email on our Windows 10 in Outlook NOR on our iphones/ipads. We get the error box "Password Incorrect - Enter the password for the IMAP account "#######"
Any solutions?
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user_786lu4
Visitor
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1 Message
6 days ago
Same issue here. I have followed all steps listed 3 times including deleting and restoring email account. All settings are correct and double checked.
Same as post by dougefresh that this only appears to happen when connected to WiFi. Does not happen when connected to cellular. I have checked that my router is up to date and restarted it as well.
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