Email saying that Xfinity received my cancellation request, but I never submitted one

Today I received an email that I submitted a cancellation request and that my last day of service is today, even though I never submitted a request to cancel my service. I am extremely frustrated because I tried to talk to a live agent, but the bot agent was not routing me and I did not help me at all. 

Is this a scam email or is has Xfinity mistakenly cancelled my service? I would like to talk to a live agent, not a bot please.