abbypatch's profile

Contributor

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41 Messages

10/02/2026 8:04 PM

Email Safe Lists

Since the last update, I'm not receiving important emails nor can I send any to sites I've been a member of for years..Following the instructions to turn on the Safe List, , I would have to add at least 50 emails one....at....a ....time. If I add the one that I haven't received this week because it was blocked means I'll only receive that one email and no others. I don't have time to site here and add each of the 50 one at a time.  Plus some of the important emails don't have a strict address. It may come from a different person each time. Now what? 

Why do software updates always make things harder, not easier. I know they're looking out for their customers but....there has to be an easier way.  

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Official Employee

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1.7K Messages

20 days ago

@abbypatch How are you attempting to access your emails, through the connect portal or a 3rd party app? 

Contributor

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41 Messages

Through my Xfinity email from emails received from sites I follow and Google/Chrome .  

Official Employee

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3.5K Messages

 

abbypatch We'll need to take a closer look at what you're experiencing to make sure we're helping you properly. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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