4 Messages
Email recovery
My email from an old account that I was not the account holder has been shut down. When the new account was created I asked to have the email address moved to the new account, however I was told as long as I still used it, it would never be shut down. This account was my main account used for everything including backups for other accounts. How can I get my email address back?
XfinityBrianH
Official Employee
•
1.3K Messages
2 years ago
Thank you so much for reaching out to us here today. I am sorry to hear you lost access to the email address, If the address was closed and is not currently in use by another account you can follow the instructions found here https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses for adding a new user and use the previous ID as the ID for the new user profile. Please let me know if you have any trouble with the process.
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