Email received on iPhone and iPad displays 'loading'

Both my iPhone 14 and iPad (10th generation) display 'loading' with a spinning wheel when I open email. This occurs when connected to WiFi or Verizon.

Responses

EG

Expert

•

109.9K Messages

4 months ago

The concern is not "Community Knowledge Base" related............................ Topic moved here to the E-mail help section for assistance.

0

XfinityChelseaB

Official Employee

•

1.6K Messages

4 months ago

Hello @jr205, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I just have a couple questions to better understand your concern. Is it a Comcast email or a thirdparty email? Are you using imail or the Xfinity website?

4

0

jr205

Visitor

•

3 Messages

Comcast email accessed using the native iPhone/iPad mail app. The connection is imap.

Thanks.

Like

Reply

4 months ago

0

XfinityChelseaB

Official Employee

•

1.6K Messages

@jr205, Thank you for the update, I appreciate it! By chance do you have the same issue when trying to login to your email through the Online Portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

jr205

Visitor

•

3 Messages

@XfinityChelseaB this only occurs on our iPhone and iPad. When I say we, my wife’s Apple devices have the same issue.

Email retrieval and display is instantaneous on both the online portal (web) and using Outlook on the desktop or laptop.

thank you

Like

Reply

4 months ago

0

XfinityKassie

Official Employee

•

1.7K Messages

@jr205 Perfect! Thank you for these details. Have you had a chance to check your settings on the server settings for IMAP?

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

jr205

Email received on iPhone and iPad displays 'loading'

EG

XfinityChelseaB

jr205

XfinityChelseaB

jr205

XfinityKassie

New to the Community?