Email profile name change not allowed

@suniseclipsed 

I want to change the display name (not my email address/username) that people see when I send them an email.  It used to be how I want it with just the first letter capitalized on each name, but at some point it was changed by Xfinity to all caps. When I get into my account settings, go to Xfinity ID, and try to edit my name, it says my surname is considered profanity.  I'm not going to mention it here, but my surname is not profanity.  It's simply a common adjective that happens to be a negative trait for people.  I can't even change just the capitalization of my first name as it says the surname is still profanity despite not changing it from how it is now with all caps.

I already tried having the people at an Xfinity store change my name for me, but they are limited by the same name settings that I am.  Do I just need to bite the bullet and call the customer service number or can an Xfinity employee on here help alter the name entry rules?  If I have to call in, do I need to mention anything in particular to more quickly get to someone that change the name rules?  Thanks.

• Sign in to webmail.
• Click on the gear icon.
• Choose Email Settings
• In the left pane, click on Accounts
• Choose the account in question in the right pane and click on Edit
• You should be able to change your name for email there

If that doesn't work, post back.