Visitor
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1 Message
email problems
Some legitimate incoming emails, including password resets and contractor correspondence, never appear in Inbox or Spam. This has happened intermittently for approximately six months.
I have checked storage, filter rules, blocked senders, and safe-list settings. Comcast now retains copies of forwarded messages.
Please escalate this for a server-side email delivery investigation. For the example below, can you determine whether your servers accepted, rejected, deferred, or filtered the message, and provide any available delivery status or rejection reason?
XfinityQuemekia
Official Employee
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1.6K Messages
1 hour ago
Thank you for providing such thorough details and confirming that you've already checked your storage, filters, and safe-list settings @user_jz69zx. Because this involves missing emails that are not even landing in your Spam folder, we would need to have our specialized Customer Security Assurance (CSA) team take a look. You can report this directly to our CSA team here: Xfinity Customer Security Assurance.
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