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user_a15ab8
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Visitor

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2 Messages

Thursday, March 2nd, 2023 3:33 AM

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Email Password Reset Without An Account

There is another post with this exact title.  Apparently, it is locked.  I see no way to post in it, so I will post here.

I have a Comcast.net email address that I have used for many years.  I have moved and changed accounts, perhaps more than once.  Now, I have an orphan email address that is my primary, and I do not have the password.  My email client has kept it alive for all these years.  But—apparently, I have no access to the password through my device, and I am in desperate need of a password reset.  The reset tool led to 1-800-XFinity, and that was fruitless.  I am happy to provide a wealth of validating information as evidence that it is my account.  Please just let me know what you need.  This is serious—to me.  I’m hanging on a thread today, with only one working device—a phone.

Thanks in advance.

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3 years ago

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Accepted Solution

XfinityRoberto

Official Employee

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2.3K Messages

3 years ago

Hello and welcome to Comcast. Thank you so much for reaching out to us today about your issues with resetting the Email password. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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Accepted Solution

user_a15ab8

Visitor

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2 Messages

3 years ago

The matter was completely resolved after a phone call to Security Team to identify me and the former account.  Thankfully I save old bills.  All is well now.

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CCValerie

Official Employee

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974 Messages

Thank you for taking the time to post that update, @user_a15ab8. I am happy to hear our Customer Assurance team was able to assist in resolving the issues. If you need additional assistance please feel free to reach back out at anytime. 

I no longer work for Comcast.

3 years ago

0

EG

Expert

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118.3K Messages

3 years ago


Concern moved here to the proper help section for assistance. 

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