Email Password Reset Issue

When I try to log into my Comcast email account, I’m prompted to reset my password. Comcast then says it will email a password reset code—but the code is being sent to an old Outlook email address I no longer have access to. I select “verify another way” and get a message that says: “Call us for help resetting your password. Just give us a call at 1-800-XFINITY and we can help you reset your password.”

So I call the number and receive a text with a link to reset my password. But when I click the link, it just takes me back to the beginning of the same loop I described above. I’m stuck in a cycle and unable to access my account. I’d be incredibly grateful if someone could help me resolve this issue.