Visitor
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1 Message
Email password reset, Iphone email broken -(plus 400 error on Xfinity reset page)
Lots of weird issues with Xfinity password today.
1. 7am I get an auto email: "Your password has been reset" -- I did not go to my email or reset my password.
2. Later, I check email online. Xfinity forces a password reset. I create unique password. I do get email online.... BUT -
3. I cannot receive or send from this account on iphone 13. I enter the new password ten times. Try every step found on forums:
- Reset phone twice. try again,
- Shut off WIFI. Try again.
- Delete the email account. I cannot recreate email account with either old or new password.
- Request Reset password again online: The new password does not work.
- I try to reset again online, and now get error 400 Request Header Or Cookie Too Large
- Endless irrelevant AI Assistant loops - and on the Xfinity support phone line. All suggesting I RESET MY PASSWORD.
- I manage to reset it a THIRD time with a totally unique password.
- I finally CREATE NEW EMAIL ACCOUNT: outgoing SMTP error: User name or password is incorrect.
- I paste in the new password FIVE TIMES. Same error: "User name or password is incorrect."
The account is setup but I can't get or send email.
I can't get a human to help unless I drive to a frigging XFINITY store?
I've now lost all of my old emails on my phone. Including a lengthy email in my Outbox when this began.
You forced this reset. Your system is BROKEN.
I used to recommend Xfinity. NEVER.


XfinityJohnG
Official Employee
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2.6K Messages
8 hours ago
Thank you for reaching out to us here. I am sorry to hear of that experience, and will be happy to look further into that issue from here. Have you also reached out to our customer security team at the https://spa.xfinity.com/help site for assistance with an email password problem? Have you completed the migration over to the Yahoo service?
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Again
Expert
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33.8K Messages
4 hours ago
@castigliano
If you deleted your email account from your account how were you able to create a new email account? Comcast stopped giving out new email account in June 2025. Or are you saying you were able to re-create your email account?
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