Email password error

We were able to get ours done yesterday.  You have to call on the phone, talk to someone in account security, and they should be able to generate a MANUAL reset code for you.  I recommend that you try logging into the account and click through the reset process while the agent is still on the phone and go ahead and reset your password so you don't have to call back if something doesn't work properly (we didn't have an issue when we did ours, but Murphy's law...).  Also, if you have more than one account that needs the reset, have them take care of all of them - each account will need its own code.  And you can't repeat a password, so go ahead and think about what password you want to use with your accounts.  And if you don't have recovery email (non-comcast) addresses already available, you might want to go ahead and create them at whatever your preferred free email provider is so you can go ahead and add it as recovery when you reset the password (just make sure you can access it because it will want to send you a verification code that you'll need to enter).  Good luck.