Rhfdc's profile

New Poster

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3 Messages

Sunday, May 16th, 2021 2:17 PM

Closed

Email overload

My two comcast accounts seem to download the entire Inbox every time I sign on, not just recent items. Mailbox may be full? Doesn't happen with Gmail on same client.

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Official Employee

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2.4K Messages

4 years ago

Hi, @Rhfdc! Thanks for using our XFINITY forums page to reach out for help with the email concern. We appreciate you greatly for patiently waiting for a response. We can help. To research this further, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in so I can pull up the account. Once there, you can search for "Xfinity Support" to compose your direct message.

New Poster

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3 Messages

The problem seems to be that I installed a spam filter wrong and it was deleting everything in my mailbox. Then good ole' Comcast reloaded all my emails when it found my local Inbox empty. That is, I told Thunderbird to move everything matching the "To:" block in a message instead of everything in the "From:" block of the message I wanted to block.

Thanks for offering help.

Official Employee

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2.4K Messages

It is my pleasure to help. Just to confirm, you have resolved the email issue after installing the spam filter correctly. Does this sound correct? If so, great! While I have you, how are all of your services working for you? Are you comfortable with your current service levels?

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