email on xfinity site going to spam

You can "whitelist" a sender by following the instructions in https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.

Not for everyone: Turn off their spam filtering altogether so everything they deliver arrives in the Inbox.

Hello Reenler, it sounds like you may need to remove one of your spam filters. For more information on how to do this please see the information below. 

Xfinity Connect email lets you set spam blockers with a Comcast email spam filter.

Spam Filtering places emails designated as spam in a separate Spam folder.

• You can check and see if any legitimate email was marked as spam by accident and use the toolbar to mark it Not Spam.
• Emails marked as Spam and moved to the Spam folder will be deleted automatically after seven days.

Turning Spam Filtering off sends all emails directly into your inbox – even those designated as spam.

Follow the simple steps below to change your Comcast spam filter settings.

Change Spam Filter Preferences

1. In Xfinity Connect, click the Gear icon on the top-right of the navigation bar, then click Settings.
   
2. From the menu on the left, click on Advanced Settings.
   
3. Click the Automatically move spam and potentially harmful messages to the Spam folder option.
   
   Note: Enabling Spam filtering will move emails designated as spam to the Spam folder and delete them automatically after seven days.
   
4. To empty your trash, select the More Actions (three lines) icon next to the trash folder, then select Empty trash to erase all messages in that folder.

Emptying Spam and Trash Folders
To empty your trash in Xfinity Connect, click on the Menu button next to Trash and click Empty trash.

To erase individual messages, click the folder you want to open and select individual messages to delete. After selecting the messages, click the trash icon on the email toolbar.

To empty your Spam folder, right-click the Menu button and select Delete all Spam. This will erase all spam emails.


Email Safe List
The Email Safe List, found under Settings > Advanced Settings in Xfinity Connect, lets you list the only email addresses from which you want to receive emails.

• Note: If you use this feature, you will only receive messages from the addresses you specify. Messages from other addresses not included on the list will be rejected.