Indigo's profile

Contributor

 • 

133 Messages

Mon, Jul 19, 2021 3:46 PM

Email on connect.xfinity.com blocked by video popup

I tried using webmail in my browser today and found an impossible to close video popup the prevents me from reading an emails - I tried it on two different browsers and got two different popups, but behavior is identical - first one is what I see in my Mozilla browse:

Second one is what I see in MS Edge - how can I close this popup so I can use email? This is ridiculous. Clicking on the 3 dots in upper right corner and trying to select "close" just closes that dialog box, doesn't close the video popup.

Responses

Official Employee

 • 

320 Messages

2 m ago

Good morning @Indigo and thank you for reaching out to our Digital Care Team with your concerns. I'm sorry to hear you are experiencing this pop up, it definitely sounds frustrating! Have you tried blocking pop ups in your settings? 

Indigo

Contributor

 • 

133 Messages

@XfinityAlyssaA  It wasn't a pop-up, and yes all of my browsers block pop-ups by default. Logged out then logged back in and the overlay (wasn't actually an overlay either, was a type of object I've never seen before) and it was gone.

Official Employee

 • 

306 Messages

@Indigo Understood! Since it's been two days, is the same page block still showing when you try to access the email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here