Contributor
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145 Messages
Email on connect.xfinity.com blocked by video popup
I tried using webmail in my browser today and found an impossible to close video popup the prevents me from reading an emails - I tried it on two different browsers and got two different popups, but behavior is identical - first one is what I see in my Mozilla browse:

Second one is what I see in MS Edge - how can I close this popup so I can use email? This is ridiculous. Clicking on the 3 dots in upper right corner and trying to select "close" just closes that dialog box, doesn't close the video popup.

XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Good morning @Indigo and thank you for reaching out to our Digital Care Team with your concerns. I'm sorry to hear you are experiencing this pop up, it definitely sounds frustrating! Have you tried blocking pop ups in your settings?
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