U

Visitor

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5 Messages

Wed, Dec 8, 2021 5:40 PM

E-mail on Android Device Stopped Working

As of December 1, my e-mail app on my Samsung S10 can no longer validate my comcast.net e-mail account.  Attempting to set up the account again as shown on https://www.xfinity.com/support/articles/android-configure-comcast-email doesn't allow me to enter the password in step 3.  As soon as I tap on the password field, it takes me to step 4, where after I enter my password I get an error message saying "Unable to validate account", and the screen in step 3 is shown with a blank password field, since I can't enter it there.

Accepted Solution

Visitor

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5 Messages

1 m ago

I reconfigured the account manually in the email app rather than using the automated setup and now it works.  The server settings (POP3: SSL, port 995, SMTP: TLS,  port 587) had been retained from earlier and appear to be correct.

Visitor

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1 Message

@user_444ea9

Thank You!!   The manual configuration solved the problem - and I am VERY grateful.  

XfinityTony

Official Employee

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361 Messages

@user_cbef47 I am glad to hear that manual configuration fixed it! I recommend checking out this article, The Difference Between IMAP and POP - Xfinity Connect Help, to make sure you have it set up to work the best for your circumstances.

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Official Employee

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63 Messages

2 m ago

Hey! We would be more than happy to look into your e-mail concerns. Do you happen to know if you encounter any issues logging in to your account using the Xfinity Connect web portal

Visitor

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5 Messages

Using the web portal (xfinity.connect.com) works fine, as does my Outlook 365 connection.  Only the Samsung e-mail app stopped working.

Official Employee

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428 Messages

@user_444ea9

Gotcha! Thank you for letting us know. It sounds like you do have the settings open to have 3rd party access to your email since you can get it through Outlook 365 but we would check to be sure and rule out a setting preventing this access through your Android. Can you log into Xfintiy Connect and follow these steps, please?

In the top-right corner, click the Gear icon, then select Settings.

Click Security.

Uncheck or uncheck the box under Third Party Access Security to prevent or allow third-party programs access to your Xfinity Connect email.

Please keep in mind that we recommend using the Connect site for a secure log in with your email. Using 3rd party email clients can open you to security risks at times. You would be reliant on the security features of whichever email client you access your email through.

Please let us know if this works but if not, we will keep working with you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

@XfinityDevinC 

I have a similar issue.  I cannot connect to the email server using outlook on PC or any mail app on my android phone.  It worked fine a few days ago.

Visitor

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5 Messages

@XfinityDevinC

This had no effect.  This setting was checked already, I changed it to unchecked and back to checked and the Android mail app always said "unable to validate account."  It's not a password issue, because if I entered the wrong password as a test, the Xfinity login page (mentioned as step 4 above) told me the password was wrong.

Visitor

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5 Messages

I reconfigured the account manually in the email app rather than using the automated setup and now it works.  The server settings (POP3: SSL, port 995, SMTP: TLS,  port 587) had been retained from earlier and appear to be correct.

New Poster

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3 Messages

16 d ago

Same for me ..  NOT RESOLVED.  Was working fine.  Now, no inbox our outbox settings work.
I'm on Android 8 - did XFINITY stop support for Android 8 and NOT tell us (again, like prior versions of Android).

XfinityEthan

Official Employee

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669 Messages

Hi, @NotHappyWC. Is this issue with all 3rd party clients or just your phone? You have already checked/confirmed settings, correct? What app are you using? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

2 d ago

I had to go into my Comcast email settings and check a box (that I never unchecked) in order to get my Samsung S10 to resume allowing Comcast email to work again.

From my xfinity connect email inbox, I clicked the Settings cog in the upper right, then Security from the left Menu Bar, then I had to tick the "Third Party Access Security" box. Either this is a new feature that defaults to "unchecked", or it unchecked itself as I tried and failed to reconnect my Comcast email to my android mail app. Quite frustrating, but solved now.

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