Visitor

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1 Message

09/11/2026 9:47 PM

email not working

I am getting an error when I try to log into my email this week.

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Expert

 • 

34.9K Messages

3 days ago

@user_emaaag 

I am getting an error when I try to log into my email this week.

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

Official Employee

 • 

1.7K Messages

14 hours ago

Good evening user_emaaag. I would be happy to assist you further. Did you have a chance to review what @Again has posted? Please let us know if you still need assistance. 

 

Visitor

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1 Message

14 hours ago

I am having the same issue.  My email isnt going to Yahoo and I cannot get into my email via outlook or website.  Im missing bills and work emails now.

Expert

 • 

34.9K Messages

@user_im2kzl

I am having the same issue.  My email isn't going to Yahoo and I cannot get into my email via outlook or website.  I'm missing bills and work emails now.

Have you transitioned to Yahoo?  If so, we can't troubleshoot what might be going on.

Did you accept the Terms of Service and Privacy Policy?  Did you make a password at the end of the transition?  You need to sign in to your @comcast.net email at yahoo.com with your Comcast credentials.

As far as Outlook goes, did you change the server settings to the Yahoo servers?

You can find information on Yahoo's mail servers here:

  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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