Visitor
•
1 Message
Email not working
I have not received any emails in a few days. It is saying account error the mail
server imap.comcast.net is not responding. Authentication failed
Visitor
•
1 Message
I have not received any emails in a few days. It is saying account error the mail
server imap.comcast.net is not responding. Authentication failed
XfinityJustinC
Official Employee
•
2.5K Messages
19 hours ago
Hello, @user_3tri6f thank you for reaching out over Xfinity Forums. I know how important it is to have access to your email communications, and with one of my recent iPhone updates my email folder stopped working on my device. It required me to go in and update my settings on the email to regain access.
I'd definitely like to investigate further, and had a few questions that will be helpful when you have time to answer
- What type of device are you using when trying to access your email?
- Are you using a 3rd party email client?
- Is the error message appearing when logging in here: https://connect.xfinity.com/appsuite ?
0
0
EG
Expert
•
119.4K Messages
16 hours ago
Concern moved here to the E-mail help section.
0
0