email not working

I have a long not logged into email account. I understand the rule and have logged in last week trying to use it and I can send emails from the comcast.net address but I can not receive any emails to that address.

When I log in to email, the inbox is empty. I have tested this against a couple of gmail.com addresses. No message goes to the comcast.net.

Gmail to gmail, comcast - only the gmail is received

reply gmail to Gmail, comcast - only the Gmail is received

comcast to Gmail, gmail - both Gmail and gmail received

Gmail reply all above (comcast to Gmail, gmail) - only gmail received

gmail reply all above (comcast to Gmail, gmail) - only Gmail received

I've tested all permitations and comcast address won't put anything in inbox.

"Third Party Access Security" box is checked.

I don't have forwarding set up as far as I can tell, but it it was, I am not getting the email on any of my non-comcast accounts.

John

Responses

Accepted Solution

XfinityCSAEmail

Official Employee

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1K Messages

3 years ago

@user_1032f3

Good morning,

please check your email settings. It appears you are currently forwarding all emails from your comcast.net email account to your gmail.com account and not saving a copy. This would cause what you are experiencing. A guide for Automatic Email Forwarding can be found here: https://www.xfinity.com/support/articles/xconn-auto-forward
please check the setting and then try again. If it shows nothing there, try toggling the feature to see if it will refresh the setting.

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user_1032f3

Visitor

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8 Messages

@XfinityCSAEmail

I have been through those setting a multitude of times and it is now different. I wish I had a screen shot. Before, I couldn't get to the selections under Mail, there were none. That is why I commented about Auto Forward, because I couldn't find it in settings.

Today I have a full menu under Mail and so things are behaving differently. I have check the box to save a copy and all is working correctly now.

Another diference between three days ago and today is that on Monday, I had to download the Xfinity App because I was changing my cable modem. That has changed the behaviour of my account as well. I have no other clues than that.

Thanks for the help,

John

3 years ago

0

CCEdgardo

Problem Solver

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513 Messages

3 years ago

Hey there, @user_1032f3. Thank you for creating this post. We will need to check this further within the account itself. Please send us a private message by clicking on the chat icon on the top right corner of this window with your name and address to locate the account and assist you.

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user_1032f3

Visitor

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8 Messages

@XfinityEdgardo

It is working now, I replied to another reponse in this chat with some of the details. Thanks for your help, John

3 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

Howdy, @user_1032f3. Super happy to hear that everything is all squared away. Might there be anything else our team can help with in order to ensure you are able to have the best possible home entertainment experience? -ThomasB

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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user_5f8ace

Visitor

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1 Message

3 years ago

I live in Ocean, NJ. it is 3/15/2022 I woke up to no email this morning...deleted my comcast account (which has been working for years) and reinstalled it (several times). I even updated my password...nothing. It keeps telling me my comcast password is out of date..it is not. How do I find out what is wrong ?? Is there construction that is interfering with my service. BTW, my husbands computer is showing the same issues..please help..

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user_1032f3

Visitor

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8 Messages

@user_5f8ace You should probably create a new post rather than tag onto this one. I consider my problem closed.

However, there is an Xfinity App and after using that, settings got fixed that I couldn't access otherwise. I am not an expert on this, but you might try a new post and also try getting the app...

3 years ago

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user_1032f3

email not working

XfinityCSAEmail

user_1032f3

CCEdgardo

user_1032f3

XfinityThomasB

user_5f8ace

user_1032f3

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