New Poster
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1 Message
Email not working properly
All of my incoming mail goes directly to trash. Also, I can get my email on my home computer only and not any of my other devices (phone, iPad, etc)
New Poster
•
1 Message
All of my incoming mail goes directly to trash. Also, I can get my email on my home computer only and not any of my other devices (phone, iPad, etc)
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
please refer to: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
Check your settings under "Auto Forward" and "Filter Rules". It appears your email has likely been compromised and someone set up rules that deletes all your emails. Be sure to change your password along with running Anti-Virus and Anti-Malware scans on all of your devices. Consider setting up two-factor authentication under My Account as well.
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