Visitor

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4 Messages

09/17/2026 3:27 PM

Email not working at all for 24 hours

Yesterday morning 9/16/26 my email account stopped working.  I think I changed xfinity password trying to access the account the day before, but now can't access the account anywhere - not on xfinity directly, and not through outlook on my computer, and not through the xfinity app

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Official Employee

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1.6K Messages

5 hours ago

@user_fbav4w Have you attempted to reset your Xfinity ID password since being unable to access your email through our connect portal

Visitor

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4 Messages

Thanks - just got emails flowing again directly within my overall xfinity account.  Now can't get them going again in my outlook

Visitor

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4 Messages

i never did change anything in the outlook account after updating my xfinity password - would that make a difference? 

Visitor

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4 Messages

Also I never changed anything in Outlook after updating my xfinity password - do i need to change something in outlook now? 

Official Employee

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1.6K Messages

Definitely as you will need to go into your Outlook settings and update your information within that application. 

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Expert

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121.2K Messages

3 hours ago

Concern moved here to the E-mail help section.

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