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7sfbytes
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Tuesday, January 13th, 2026 9:46 PM

email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

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8 hours ago

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Again

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29 days ago

@7sfbytes 

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

Sign in to webmail and click on the gear icon, then on Email Settings.  In the left pane check if Auto Forward is empty.  If you see an email address in the right pane under Auto Forward, remove it and the check mark.

(edited)

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Again

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28 days ago

@7sfbytes please do not make multiple posts about the same issue.  It's against the Guidelines and Acceptable Use Policy to do so.  I am removing your newest post as it is a duplicate.

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user_dchtrn

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@Again​  tried your solution and nothing changed. It is also the reason @7sfbytes posted multiple times. Your solution didn't do anything

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7 days ago

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Again

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@user_dchtrn​

@Again​  tried your solution and nothing changed. It is also the reason @7sfbytes posted multiple times. Your solution didn't do anything

I am sorry it didn't work for you, as it has for a number of customers.

As far as @7sfbytes making multiple new threads, they should continue to post in the first thread they started and not making new threads, which is against the Guidelines and the Acceptable Use Policy as I stated.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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7 days ago

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XfinityShawn

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2.2K Messages

 

user_dchtrn Are you seeing any error messages or codes when trying to update? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_dchtrn

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I do not see any errors msg's. However, I am unaware of any update.

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5 days ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

 

user_dchtrn Let's take a closer look at this for you to see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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Tbrown56

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1 Message

15 hours ago

My email is still not loading current emails since 1/29/2026 after taking the forwarding email link off.

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