Email not syncing

Hello and good morning, @user_d713vi! That sounds very frustrating. An email not syncing properly for over a week, especially when using the same setup as before, usually points to an issue with the connection, the app's cache, or the server settings. Here are the most common steps to troubleshoot Xfinity email syncing issues on a mobile device (try these steps in order, testing the sync after each one):

1. Check Your Connection

- Toggle Wi-Fi/Cellular: Switch from Wi-Fi to cellular data (or vice-versa) to rule out a network specific problem.

- Check Xfinity Status: Use a web browser to see if we're experiencing any known service interruptions in your area.

2. Force Sync from the App

- In your email app (e.g., Apple Mail, Outlook, Gmail app), look for a "Pull to Refresh" feature (drag the inbox screen down) or a Sync button/option, and try that a few times.

3. Clear App Cache and Data (Android) / Reinstall App (iOS)

- Android:

Go to Settings > Apps > [Your Email App].

Tap Storage (or Storage & Cache).

Tap Clear Cache. Do NOT clear data unless you are prepared to sign back into all accounts in that app.

Restart your phone and test the sync.

- iOS (iPhone/iPad):

- Since iOS doesn't easily allow clearing cache, the best step is to delete the email app (or the account from the default Mail app) and reinstall it or re-add the account.

4. Check Server Settings (IMAP/POP)

If you are using a third-party email app (like the Gmail app for an Xfinity address), the settings might have been corrupted. You may need to verify the server settings are correct for Xfinity/Comcast:

Incoming Mail Server (IMAP): imap.comcast.net
Incoming Port: 993
Incoming Security: SSL/TLS
Outgoing Mail Server (SMTP): smtp.comcast.net
Outgoing Port: 465
Outgoing Security: SSL/TLS

Note: For both Incoming and Outgoing, the Username is your full Xfinity email address (e.g., user@comcast.net), and the Password is your Xfinity password.

5. Check Your Xfinity Password on the Web
- Log in to your Xfinity email account through a web browser on a computer or mobile device. This verifies that your password is still correct and that the account itself is functioning. If you can't log in here, you'll need to reset your password.

What is the next best step for you?

1. Which type of phone are you using (Android or iOS)? This will determine the best way to clear the app's cache.

2. Are you using a dedicated email app (like the default Mail app) or a third-party app (like Outlook or Gmail)?

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.