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NHValCustomer
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8 Messages

Wednesday, November 8th, 2023 6:58 PM

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EMAIL not Syncing on any device - Customer Support is not existent for email. No communication from Xfinity on the widespread problem

Tested both desktop Outlook app and Samsung email app.  Also installed Outlook app on cell and not able to connect to Comcast IMAP server.

This problem has been happening since yesterday.  Email has not synced since yesterday. Error message stating it cannot connect to server.  

We have been customer for over 15 years.  This is the 1st time we have had this problem. And it appears that other Comcast customers are having this problem as well.

Question

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Updated 

1 year ago

 • Edited

11.1K

67

user_6dwn57

1 Message

1 year ago

@Xfinity - What is going on here? I am having the same issue on my iPhone.  I don't see changes on my phone that I make when logged on through my PC and vice versa.  Any updates on how to resolve this?  I see this thread started 2 months ago with almost 3,000 views.

(edited)

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XfinityAdrienne

Official Employee

 • 

1.3K Messages

Hey there, @user_6dwn57! I am sorry to hear about your experience with the email access. Have you attempted to delete the email from the iPhone and adding it back? Please let us know if that resolves the issue. 

 

1. Go to Settings  > Mail > Accounts.

2. Tap the email account you want to remove from your iPhone, then tap Sign Out or Delete Account.

You then will need to add it back following these steps:

Go to Settings  > Mail.

Tap Accounts, then tap Add Account.

Tap the email service you want to use—for example, iCloud or Microsoft Exchange—then enter your email account information.

If your email service isn’t listed, tap Other, tap Add Mail Account, then enter your email account information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_19hpjd

1 Message

1 year ago

Im having same issue. 

2

omg--really

2 Messages

ditto..................................................................

1 year ago

0

XfinityJoe

Official Employee

 • 

791 Messages

@user_19hpjd 

Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

sereneodat

Visitor

 • 

1 Message

1 year ago

Just spent hours on the phone with Xfinity and first call told that someone would call me back.  No return call.  Next day, 2nd call.  On phone for over 1 hour and got hung up on.  Grrrr.

I found this conversation and as suspected, there is an issue b/c of the hack.  Why don't the phone people know about that and say so? I could have saved hours of talking/testing with them.  

I brought my comcast email in through my gmail account to I can monitor it and access it on my phone.  It's not ideal, but better than logging into my comcast email via a browser.  

Does anyone know how to fix this permanently so I can reset my Samsung Galaxy to receive my Comcast emails?

1

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chirosausalito

New Poster

 • 

6 Messages

I actually had to go into store and have rep assist on and fix on my phone. I believe it was 2 things including a reboot 

1 year ago

jhsweeney

Visitor

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1 Message

1 year ago

I had this problem a couple of months ago and was able to "fix" it by deleting my account and re-adding it on my Android phone.  The problem happened again yesterday (1.9.2024), and I "fixed" it again using the same method.

It happened again this afternoon (1.10.2024)!!!!!

Can one of the Xfinity employee's comment if this issue was ever fixed on their end, or do I need to delete my account every day?

Thanks,

John

0

0

user_hmoiyx

2 Messages

1 year ago

I see there are many messages about this sync issue....from months ago!!! when is going to get fixed? my phone keeps sending me notifications every 10 minutes & I cant get it to stop & nothing I do is working. Plz make it stop

1

0

XfinityWilliam

Official Employee

 • 

1.3K Messages

 

Hello @user_hmoiyx. Please reinstall the outlook application and sign in with your email once again. This should correct the issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

apearse

Visitor

 • 

1 Message

1 year ago

Has this been fixed yet? I am having the same issue - the Comcast email on my phone doesn't sync with the email on my PC. Security and third-party access are checked. Thank you!

1

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Diana22

Visitor

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4 Messages

No, it does not sync between computer and phone

1 year ago

0

user_at4uk7

1 Message

1 year ago

I am having same issue. Only my Xfinity email has the same issue with comcast.com. It stopped coming through both gmail and xfinity mail 12/3/23. Don't know know what to do to fix it??????

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