email not loading

Hello can I have some help when I click my icon on the top right and click "check email" it redirects me to, https://connect.xfinity.com/appsuite/

when it shows that page it just constantly refreshes and never loads anything it just says on the screen, "We are now loading your email." but the page just

keeps refreshing and never loads ever.

Can someone please assist me or fix this I want to use my xfinity email, [Edited: "Personal Information"]

Sincerely,

Jonathan